Affinity Solutions (Affinity) is the leading consumer purchase insights company. We provide a complete view of U.S. and U.K. consumer spending, across and between brands, via exclusive access to fully permissioned data from over 100 million consumers. Our proprietary AI technology, Comet™, transforms these purchase signals into actionable insights for business and marketing leaders to drive optimal outcomes and build lasting customer relationships. Visit www.affinitysolutions.com to discover how we’re shaping the future of consumer purchase insights.

About Your Role:

Affinity is seeking a Client Success Account Coordinator to be the operational backbone of our client experience—triaging inbound requests, routing/trafficking work to the right teams, and keeping deliverables on track. You’ll support client success managers and cross-functional partners to ensure fast, accurate, and high-quality execution in a data-driven environment.

Your Responsibilities:

• Own inbound intake and traffic management: monitor shared inbox/queue, log requests, clarify requirements, assign owners, and track SLAs through completion
• Maintain a clean system of record (CRM/ticketing/project tools): priorities, dependencies, timelines, and client comms.
• Coordinate deliverables across Sales, CS, Audience Strategy/Curation, and technical teams—ensuring clients get clear updates and on-time outputs.
• Track and flag support issues and enhancement requests, ensuring follow-ups happen and stakeholders stay informed.
• Assist with business reviews/QBR materials (status, performance summaries, next steps) and help keep accounts “healthy and informed”.
• Support commercial admin: help with renewal workflows, order forms/SOW routing, and internal approvals where needed, at a high volume when necessary.
• Build foundational fluency in Affinity’s data products so you can translate requests, spot gaps, and reduce back-and-forth.

Your Qualifications:

• 1–4 years of experience in client success, account coordination, operations, project coordination, or analytics in a data/tech/marketing environment.
• Comfort with data and analytics concepts (basic segmentation terminology, file handling, data quality, privacy sensitivity).
• Excellent organization, follow-through, and ability to manage multiple workstreams.
• Strong writing skills for client-facing updates.

Preferred Qualifications:

• Experience supporting adtech/martech, insights, measurement, audience platforms, and/or data providers.
• Familiarity with ticketing/project tools (Jira/Asana), Salesforce, and common BI/reporting workflows.

Salary Range: $90,000 – $105,000
Office Hours: 9am – 5:30pm

Benefits for full-time employees of Affinity Solutions begin on the first of the month following your date of hire with a generous employer contribution for medical, dental, and vision. In addition to company paid holidays, wellness time off, other wellness benefits, and employee discounts, you will also get employer paid life insurance and have the option to enroll into an employer-matched 401K Plan. We strongly encourage work/life balance by providing unlimited vacation days, available starting 90 days from your hire date as a team member.