Affinity Solutions (Affinity) is the leading consumer purchase insights company. We provide a complete view of U.S. and U.K. consumer spending, across and between brands, via exclusive access to fully permissioned data from over 100 million consumers. Our proprietary AI technology, Comet™, transforms these purchase signals into actionable insights for business and marketing leaders to drive optimal outcomes and build lasting customer relationships. Visit www.affinitysolutions.com to discover how we’re shaping the future of consumer purchase insights.

About Your Role:
Affinity is seeking a Manager, Client Services & Operations to develop strong relationships with customers, connect with key business executives and stakeholders, and oversee customers’ day-to-day technical and operational needs. The Manager will also answer client queries and identify new business opportunities among existing customers, as well as liaise with cross-functional internal teams (including the Account Management and Professional Services departments) to improve the entire customer experience.

Your Responsibilities:

• Serve as the lead point of contact for all customer client service and operational matters, including L1 and L2 support
• Act as the technical lead for clients integrating with Affinity data via Snowflake or clean room environments
• Guide clients through onboarding, schema reviews, data modeling, query design, and joint analyses within Snowflake
• Provide hands-on support for building audience segments, measurement studies, ROAS models, and campaign lift analyses in clean rooms
• Collaborate with engineering, sales, and marketing teams to develop data and insights products within clean rooms (e.g., Snowflake)
• Perform clean room research and drive POCs required to make informed decisions on selecting clean room platforms and solutions
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors, building and maintaining strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Prepare and present at client meetings, present and document findings and recommendations, and accurately communicate and document technical issues
• Provide technical support, training, coordination and issue resolution to customers, resolving challenging client requests or issue escalations
• Analyze customers’ needs and partner with Account Management to suggest upgrades or additional features to meet their requirements
• Forecast and track key account metrics, prepare reports on account status and the progress of monthly/quarterly initiatives, and clearly communicate all of these to internal and external stakeholders
• Provide internal teams (Account Management, Product & Engineering) with customers’ feedback to help identify potential new features or products

Your Qualifications:

• Advanced degree in Statistics, Mathematics, Computer Science, Economics or other field that requires advanced training in statistical reasoning and data modeling
• Advanced proficiency with Snowflake, including data modeling, Secure Data Sharing, Snowpipe, Streams, Tasks, role-based access control (RBAC), and performance optimization for large-scale datasets
• Hands-on experience working in data clean rooms (e.g., Snowflake) to support privacy-safe data collaboration, audience analysis, measurement, and attribution
• Proficiency with employing programming and analytics tools such as SQL, Python, and Tableau to query and process large data sets to produce high quality, customer-facing data deliverables and insights
• Demonstrated ability presenting and explaining clean room methodologies, Snowflake architectures, and analytical findings to non-technical audiences
• Experience guiding clients through onboarding, schema understanding, joint analytics workflows, and privacy-safe data activation within clean rooms
• Ability to mine large consumer datasets in the cloud environment to support ad hoc business and statistical analysis
• Excellence in conceptualizing business problems and crafting sound and practical solutions
• Experience at a software company with delivering a data analytics platform or targeted data services and selling into and successfully managing the sell-through channel of agencies, major channel partners, and MSPs/SaaS platforms
• Demonstrated ability to communicate with, present to, and influence key stakeholders at all levels of an organization, including executive and C-level; able to effectively understand and articulate customer business strategies and key drivers
• Able to effectively interface with data scientists and technical personnel at potential clients, bringing in appropriate personnel from Affinity to establish an understanding of the issues/problems with the potential client and build trust for Affinity’s capabilities to deliver a solution

Salary Range: $120,000 - $135,000 base salary + commission eligible
Office Hours: 9 am – 5:30 pm

Benefits for full-time employees of Affinity Solutions begin on the first of the month following your date of hire with a generous employer contribution for medical, dental, and vision. In addition to company paid holidays, wellness time off, other wellness benefits, and employee discounts, you will also get employer paid life insurance and have the option to enroll into an employer-matched 401K Plan. We strongly encourage work/life balance by providing unlimited vacation days, available starting 90 days from your hire date as a team member.